If the item or items you have purchased do not match the description, are not of acceptable quality or have had a major failure we will, upon assessment, offer to replace the item, or provide a refund. Ultimately it is our aim to ensure we remedy the situation to the satisfaction of our customers.

If you change your mind about a product you have purchased from us, you can return that product to us within 30 days of purchase and we will provide a refund to the value of the original purchase price of that product strictly providing that the product and packaging is in its original condition and is re-saleable. We will assess each situation and make final determination based on the above conditions being adhered to. For example, any product that has been removed from original packaging and used e.g. a cooking appliance, will not be accepted as a return simply because you have changed your mind.

See below for more information regarding online returns and delivery charges